Work Friction: The Sleeper Crisis Plaguing Healthcare Contact Centers
How work friction takes shape, how it costs organizations, and how leaders can uncover long-term solutions
Christophe Martel
Christophe Martel is the cofounder and CEO of FOUNT, a platform that helps companies identify and remove work friction. He has 30 years of experience helping organizations improve the way their people work. He was formerly Chief Human Resources Officer at talent management and employee experience consulting firm CEB, which sold to Gartner for $2.7 billion in 2017. FOUNT’s clients are some of the world’s leading organizations including Adidas, Siemens, Baloise, Northwell Health and TEKsystems.