consumer

Patient Engagement

Why Health System Execs Say You Can’t Separate ‘Patient’ from ‘Consumer’

Many people don't take well to the term “healthcare consumer,” or have expressed that they prefer to be referred to as a patient rather than a consumer. But in the U.S., it’s a plain fact that people have choices when it comes to their healthcare. In this piece, three health system executives give their take on why “patient” and “consumer” are often one in the same — and why hospitals need to be mindful of this.

How are healthcare leaders working to change consumer behavior?

In an effort to alter consumer behavior, over a quarter of surveyed healthcare leaders are offering incentives for healthy behaviors, while 3.4 percent are turning to high deductible health plans. The finding comes from the 8th Annual Industry Pulse Report, a survey conducted by Change Healthcare and The HealthCare Executive Group.