When talking about increasing access, it’s essential to remember that there is a difference between making healthcare more accessible and simply increasing patients’ access to appointments, pointed out Lee Schwamm, chief digital health officer at Yale New Haven Health System. In this article, he explains three steps hospitals can take to actually boost accessibility.

The post Providers Should Do These 3 Things to Improve Access appeared first on MedCity News.

A health system’s failure to offer patients with digital payment options could lead to slower collection times, create a disjointed patient financial experience, and result in decreased patient satisfaction and loyalty. At HIMSS23, Atrium Health’s vice president of revenue cycle management shared how his system integrated payment into its digital front door and gave pointers to hospitals looking to do the same.

The post How Atrium Health Made Payment a Part of Its Digital Front Door appeared first on MedCity News.

One’s bank, for example, doesn’t ask a customer to download and mange three different apps for checking, savings and loan accounts. Today more than ever, “screen creep” is setting in amidst an increasingly frustrated healthcare consumer base.

The post Moving to Hybrid: Why a “Single-screen” Approach Is Needed in the Home appeared first on MedCity News.

A new report revealed key trends about patient preferences, including information about how they prefer to schedule appointments and choose providers. The trends uncovered in the report lend themselves to some key recommendations that healthcare providers should consider, such as improving post-ER communication and putting a greater emphasis on online reputation management.

The post 3 patient engagement strategies providers are neglecting appeared first on MedCity News.

UNC Health recently partnered with Gozio Health and WELL Health to add new features to its app. Patients can now download the app via a link sent in appointment reminder texts, view a map of immediate care options near them and access appointment wayfinding via their mobile phone calendar.

The post UNC Health beefs up digital front door with the help of Gozio Health, WELL Health appeared first on MedCity News.

Providers’ digital profiles must be robust in order to best attract and retain patients, according to a new report. Nearly all providers included in the study said that it is important for the hospitals or health systems that employ them to take a more active role in managing their profiles.

The post Report: Doctors want health systems to be more involved in maintaining their digital provider profiles appeared first on MedCity News.

We’re past the point of technology being a Band-Aid to get practices through a pandemic. Investing in the right digital tools can help practices attract new business, get them paid faster and provide better patient care.

The post What’s next in healthcare consumerism: Digital management solutions benefit patients and providers appeared first on MedCity News.