Christophe Martel, Author at MedCity News https://medcitynews.com/author/cmartel/ Healthcare technology news, life science current events Wed, 29 May 2024 15:20:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.3 228111745 Work Friction: The Sleeper Crisis Plaguing Healthcare Contact Centers https://medcitynews.com/2024/05/work-friction-the-sleeper-crisis-plaguing-healthcare-contact-centers/ https://medcitynews.com/2024/05/work-friction-the-sleeper-crisis-plaguing-healthcare-contact-centers/#respond Fri, 31 May 2024 16:08:00 +0000 https://medcitynews.com/?p=126430

How work friction takes shape, how it costs organizations, and how leaders can uncover long-term solutions

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