Work Friction: The Sleeper Crisis Plaguing Healthcare Contact Centers
How work friction takes shape, how it costs organizations, and how leaders can uncover long-term solutions
Why So Many Nurses Are Fleeing Healthcare — And How Hospitals Can Address The Problem
Nurse managers being too busy to train and support their team members is one of the biggest reasons nurses are exiting the healthcare industry, according to a new report.
At ViVE 2024, Panelists Share Prior Authorization Progress and Frustration in Payer Insights Program
At the Payer Insights sessions on Day 1 of ViVE 2024, a panel on prior authorization offered compelling insights from speakers who shared the positive developments in this area after years of mounting frustration. Speakers also shared challenges as they work with providers to figure out how policy developments and technology will work in practice.