“I think that health equity gets you to meet the patients where they are and they may not even know where they are and this was a tool to help us figure it out.”
That’s how Beth Wrobel, CEO of HealthLinc, a federally qualified health center with 15 clinics in Indiana, described the insights that she and her community health workers gained after implementing the “Patient Activation Measure” to some of HealthLinc’s patients. PAM is a survey given to patients to how patients actively manage their chronic conditions. Each response garners a score from 1-4, with 4 being the most desired – someone who is in control of their health and may respond even better with some extra help in the form of emails and texts. Such scores can help health providers like HealthLinc support their patients better depending on their level of need.
At ViVE 2024, Panelists Share Prior Authorization Progress and Frustration in Payer Insights Program
At the Payer Insights sessions on Day 1 of ViVE 2024, a panel on prior authorization offered compelling insights from speakers who shared the positive developments in this area after years of mounting frustration. Speakers also shared challenges as they work with providers to figure out how policy developments and technology will work in practice.
As a result of this work, HealthLinc won a small federal grant earlier this year. To know more about this project and the healthtech company that helped HealthLinc conduct the survey, listen below.
